Overview

Simple, Flexible and Effective Tools for Maintenance Business

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    Ticketing System for Service Request
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    Contact center for the Clients
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    Assigning & Deployment Center for the Company
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    Monitor the Work in Progress
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    Status Updates for the Client
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    Maintain Database

Infilinx Brings to you a Complete Range of Cloud based Services which help you deliver the very best in Customer experience while bringing efficiency to the entire process.

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Products

Tensor Works

Tensor Works forms the Core for all Our Offerings. It is a Simple and Flexible yet effective tool for Maintenance Companies with Varied Applications from HVAC, Elevators, Escalators, Medical Devices, Critical Equipment, etc. The System can be used across multiple Industries due to its Flexibility.

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    Schedule Maintenance

    Schedule Regular Preventive Maintenance and Monitor the Completion.

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    Create and Assign Tickets

    Create Tickets for the Service Requests Received and Assign Tickets to the Right Field Technician

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    Monitor Tickets

    Monitor the Tickets created to Provide Prompt Service.

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    Maintain Database

    Details of all the Equipments, Tickets Created and Served for Review and Knowledge Base.

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Tensor Tel

Telsor Tel is a Smart Telephone Tool Which Automatically Receives Services Requests from the Clients without any Human Intervention.Tensor Tel Offloads Work of Receiving the Phone call to Raise a service Request.

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    Automated Phone Reception

    The Systems receives Phone Calls from the Clients without any human intervention.

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    Creates Tickets

    The System Creates Tickets based on the request by the (Caller) Client.

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    Provides Caller detail

    The Phone Number of the Caller is Stored in the Ticket for Further Communication or call back by the User.

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    Client Communication

    All the Status Updates to the Service Requests are communicated to the Client Automatically by SMS.

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Tensor Geo

Tensor Geo Provides Geo Location Based service to Locate, Identify and take Necessary Action for Maintenance related Activity of the Equipment at Site (Users Location).

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    Geo Tagging of Equipments

    All Equipments can be Geo Tagged to a Particular Location for Use by Systems.

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    Monitoring Field Technitians

    The Location of the Technitian is known when the Application is Active, this helps make decisions for Automatic Assignment and Dispatch based on Proximity.

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    Provides Routes and Distance Data

    The Technician is given the shortest and the Fastest Route to the Destination. Gives the Companies to know the Distance Travelled by the technicians, time taken, etc.

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    Communicates with the Client

    The System Uses Distance and Time date to Communicate with the Client using Tensor Tel the Approximate time of Arrival of the Field Technitian, Etc.

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Tensor MX

Tensor Mx is a IoT Enabled System Comprising of Hardware and Cloud Platform to Connect the Machines to the Cloud for the Real Time Knowledge of the Status of the System including Breakdowns, Part Failures, Alarms, etc.

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    Machine to Machine Communication

    The Equipment will be able to Communicate with the Cloud Based System without Human Intervention.

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    Predictive Maintenance

    The System can be Arranged to Check for Part Level Warnings for Replacement or Complete Failure.

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    Near Real Time Monitoring

    The System Continuously monitors the Equipment and provides data to the users in real time.

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    Connects with Type of Equipment

    The System Device is Independent of the Equipment and Collects Data to send to the Cloud Platform.

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    Multiple Connectivity Technologies

    The Device can be connected to the internet using multiple Connectivity Technologies including WiFi, Ethernet or Cellular Data.

Read More
Tensor Works forms the Core for all Our Offerings. It is a Simple and Flexible yet effective tool for Maintenance Companies with Varied Applications from HVAC, Elevators, Escalators, Medical Devices, Critical Equipment, etc. The System can be used across multiple Industries due to its Flexibility.
  • ...
    Schedule Maintenance

    Schedule Regular Preventive Maintenance and Monitor the Completion.

  • ...
    Create and Assign Tickets

    Create Tickets for the Service Requests Received and Assign Tickets to the Right Field Technician

  • ...
    Monitor Tickets

    Monitor the Tickets created to Provide Prompt Service.

  • ...
    Maintain Database

    Details of all the Equipments, Tickets Created and Served for Review and Knowledge Base.

Read More

Telsor Tel is a Smart Telephone Tool Which Automatically Receives Services Requests from the Clients without any Human Intervention.Tensor Tel Offloads Work of Receiving the Phone call to Raise a service Request.

  • ...
    Automated Phone Reception

    The Systems receives Phone Calls from the Clients without any human intervention.

  • ...
    Creates Tickets

    The System Creates Tickets based on the request by the (Caller) Client.

  • ...
    Provides Caller detail

    The Phone Number of the Caller is Stored in the Ticket for Further Communication or call back by the User.

  • ...
    Client Communication

    All the Status Updates to the Service Requests are communicated to the Client Automatically by SMS.

Read More

Tensor Geo Provides Geo Location Based service to Locate, Identify and take Necessary Action for Maintenance related Activity of the Equipment at Site (Users Location).

  • ...
    Geo Tagging of Equipments

    All Equipments can be Geo Tagged to a Particular Location for Use by Systems.

  • ...
    Monitoring Field Technitians

    The Location of the Technitian is known when the Application is Active, this helps make decisions for Automatic Assignment and Dispatch based on Proximity.

  • ...
    Provides Routes and Distance Data

    The Technician is given the shortest and the Fastest Route to the Destination. Gives the Companies to know the Distance Travelled by the technicians, time taken, etc.

  • ...
    Communicates with the Client

    The System Uses Distance and Time date to Communicate with the Client using Tensor Tel the Approximate time of Arrival of the Field Technitian, Etc.

Read More

Tensor Mx is a IoT Enabled System Comprising of Hardware and Cloud Platform to Connect the Machines to the Cloud for the Real Time Knowledge of the Status of the System including Breakdowns, Part Failures, Alarms, etc.

  • ...
    Machine to Machine Communication

    The Equipment will be able to Communicate with the Cloud Based System without Human Intervention.

  • ...
    Predictive Maintenance

    The System can be Arranged to Check for Part Level Warnings for Replacement or Complete Failure.

  • ...
    Near Real Time Monitoring

    The System Continuously monitors the Equipment and provides data to the users in real time.

  • ...
    Connects with Type of Equipment

    The System Device is Independent of the Equipment and Collects Data to send to the Cloud Platform.

  • ...
    Multiple Connectivity Technologies

    The Device can be connected to the internet using multiple Connectivity Technologies including WiFi, Ethernet or Cellular Data.

Read More

Why Us ?

No Upfront Cost

Pay As you go model Ensures that you do not incur upfront investments into the system which frees up resources and provides flexibility. This also helps Startups and Small Companies to take advantage of the tool without paying a huge Upfront cost.

A Modular System

Subscribe to what you Need. Subsequently you can add the Modules you like. Adding a module is simple and is up and running in no time. This way No wasted resources on things you don’t need and at the same time You can add what you need

Simple and Flexible

The Tool is Simple to use and requires almost no training and most of the things are self explanatory. The tool is Flexible to be used across Multiple Industries.

Globally Accessible

The Tool usesCloud Computing and hence can be accessed from anywhere in the Globe with Internet Connectivity.

Highly Scalable System

Scale from Tens of Equipment to Millions without worrying about the Computing Infrastructure.

Negligible Time to Implementation

The Time Required to Implement this Tool is close to None. The System goes up and Running almost immediately after the Signup.

Industries and Applications

All the Products are Made to suite various Industries in Which maintenance Forms a Part of Business or Revenue Model.

We would like to State a Few Industrial Applicationsthat are Currently using the Products. Below industries are just a Few Examples and the tool can be used across many Industries Right from HVAC to Maintenance of Critical Equipment Like Power Lines, Oil Pipes, etc

  • Elevator & Escalator
  • Diesel Electricity Generators
  • HVAC
  • Process Control Equipment
Elevator & Escalator

Elevators form a Critical Equipment in the Urban World. Maintenance is very Crucial in the Elevator Industry Where the Life of Equipment is between 10 to 15 Years. Elevator Companies have used this system to streamline their Maintenance Business and to Provide impeccable Service to their Clients.Tensor Works, Tensor Tel and Tensor Geo have been implemented across this Industry with a result in higher efficiency and greater customer satisfaction.

Diesel Electricity Generators

Diesel Gensets has seen a boom in the recent years and this equipment require Timely Maintenance Services to avoid breakdown and in case of breakdown the equipment needs to be put in working order with least amount of delay. Maintenance forms a Large Part of Revenue in this industry. Tensor Works, Tensor Tel and Tensor Geo can been implemented in the Generators Industry for better Customer Experience and improved efficiency within the Maintenance Team.

HVAC

HVAC is a Capital Equipment that forms a critical Equipmentfor Many Industries as it forms a Part of their Infrastructure. This makes it important for the CompaniesMaintaining HVAC to ensure Timely Preventive Maintenance and also ensure Timely Breakdown Maintenance of the Equipment. Our Tools help the HVAC Maintenance Companies to Schedule Preventive Maintenance using Tensor Works for regular Upkeep and in Case of a Breakdown to receive Service request using Tensor Tel and Act on it immediately.

Process Control Equipment

Many Industries including Pharmaceuticals, Chemicals, etc have Process Control Equipment which needs to be working 24X7 365 Days a Year. Any Breakdown in this leads to downtime of the plant reducing Production output. This Equipment need Timely Preventive Maintenance and Fast response to Breakdown. Our Tools Tensor Works help Schedule the Preventive Maintenance and Tensor Tel help Communicate the Service Request to the Maintenance Company and the Status of the Service request to the Client.

Testimonials

Tensor Works has helped us Consolidate our Services throughout the Country as it is a single Platform with all the data being available at one place and is easily accessible.


— Sigmar, United States of America

We have Tried Tensor Works for Our inhouse Maintenance Department. This is a simple yet very effective tool to maintain data and access it at will.


— Oliver, United Kingdom

We are using Tensor Works, It has introduced us to ticketing for the Maintenance Services and Simplified Scheduling and Assignment of the Tickets.


— Pavan, India

Tensor Works is very easy to use and is Accesible Over the internet, we found it extemely convinient while we were asked to work from Home.


— Priyanka, Australia

We are Offering Free Trials. Try Before you Buy.

Try Tensor Works Now!!!