Your account registration details, subscription history and current available plan are shown here. It includes, Company name, Company mobile number, Registered email address, Registered, Contact person’s name and Mobile number. You can keep your account details updated here.
Any person who is permitted to use this system and also includes field technicians. Number of users are limited as per the plan/subscription availed by you.
Maintains User details and permissions :
Customer is any person who avail your product and/or services. Customer Management helps you to record your customer information. Please note that you are require to add customer details before proceeding further. Adding the customer is first step for using this system.
Maintains your Customer’s details :
Site is a place or location at which product under your maintenance (asset) is physically located. Each Asset (product under your maintenance) is located at a site and hence you are required to enter details of your site for every customer. A customer may have one or more sites. A site may one or more asset (product under your maintenance).
Maintains Site details of customers:
Product category is a group/category under which the asset (product under your maintenance) may be grouped or categorized for ease of your management. This generally consist of brands (If you are maintaining products of various brands) or types (If you are maintaining products of various types).
Before adding asset, you are required to create product category.
Maintains list of Product category :
Asset is the single complete product for which you provide maintenance service at a site for a customer.
Maintains Asset Details :
This system allows you to enter few details of your contract for your ready reference. You may also upload the soft copy (pdf etc.) of your contract with your customer here.
Maintains Contracts details of Asset
Here, we provide you different limits to set number of preventive maintenances during different contract period options.
|Contract Period||Maximum Number of Preventive Maintenance during contract period|
|Three (3) months||Nine (9)|
|Six (6) months||Twenty-One (21)|
|One (1) year||Thirty-Six (36)|
|Two (2) years||Seventy-Two (72)|
|Three (3) years||One Hundred and Nine (109)|
|Four (4) years||One Hundred and Forty-Five (145)|
|Five (5) years||One Hundred and Eighty-Two (182)|
Eg.1 : If you provide preventive maintenance once a month for a customer with whom you have signed maintenance contract for a period of one (1) year. Then please enter ‘contract period’ as one (1) year and ‘Number of Preventive Maintenance during contract period’ as twelve (12).
Eg.2 : If you provide preventive maintenance once for every two months and you have signed maintenance contract with your customer for a period of six (6) months. Then please enter ‘contract period’ as six (6) months and ‘Number of Preventive Maintenance during contract period’ as three (3).
SLA is Service Level Agreement between you and your customer determining the number of hours within which the ticket (problem) has to be resolved from the time the ticket was created.
Preventive SLA is applicable to the ticket created for preventive maintenance.
Breakdown SLA is applicable to the ticket created for breakdown services.
Emergency SLA is applicable to the ticket created for emergency services.
Note : If you edit any contract, all previous schedule for that contract will be reschedule or created new.
Schedules for preventive maintenance are automatically generated by the system from the information provided by you in contract details about contract period and No. of Preventive Maintenance during contract period.
Maintains your preventive maintenance schedule
You can also edit Schedule date, update status of ticket and comment (or response) from ‘Edit’ action button on ‘schedule List’ page.
You can view and update schedules from schedule history in edit schedule page
Note : You cannot edit schedule once ticket for that schedule is generated. Once the ticket is generated you may edit/update the ticket.
'Ticket for schedule of preventive maintenance will be generated automatically 48 (Forty-Eight) hours prior to scheduled service date. You can also manually generate ticket for any schedule from ‘Create Ticket’ action button on ‘schedule List’ page. Once you generate ticket or ticket generated automatically, you can only view, edit and update ticket.
Ticket for complaint raised by the customer may be generated manually or automatically.
Tickets for Preventive Maintenance are created automatically as per schedule by the system for an asset, if the contract details for that asset are entered into the system.
Tickets may be created automatically if you are subscribed to Tensor Tel which creates ticket automatically by receiving information provided by the customer on the IVR system.
The main user may assign the tickets to any of the team member and then the team member can update and edit that ticket.
Maintains Tickets for Maintenance schedule request and complaint received from customers
Ticket status options for updating are;
You can also delete any ticket from Ticket List.
On the Maintenance Dashboard, we provide relevant consolidated details of the events categorized into various time duration for your ready reference.
Currently, on Maintenance Dashboard you can see automatically updated details for current month, for last month, for last three months and grand total data which includes No. of assets created, No. of Contract added, No. of Tickets generated, Ticket status chart and No. of overdue tickets.
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