Tensor Tel

An Automated Call Receptionist and Smart Ticket Creation Tool.
System that Receives the Calls and Takes Services Requests.
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Features

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    Automated Phone Reception

    The Systems receives Phone Calls from the Clients without any human intervention.

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    Creates Tickets

    The System Creates Tickets based on the request by the (Caller) Client.

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    Provides Caller detail

    The Phone Number of the Caller is Stored in the Ticket for Further Communication or call back by the User.

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    Client Communication

    All the Status Updates to the Service Requests are communicated to the Client Automatically by SMS.

IoT Gateway

Overview

Tensor Tel is a Smart Telephone Tool Which Automatically Receives Services Requests from the Clients without any Human Intervention. Tensor Tel Offloads Work of Receiving the Phone call to Raise a service Request.

Tensor Tel is an Automated Receptionist for your Equipment Maintenance Helpline. It Receives and Automatically Raises a Ticket for the Service Requested by the Client, communicates with the maintenance department in the Company and communicates with the client about the status of the Service Request.

Tensor Tel also maintains the Database of the Calls received and the Callers Details so that the Company can use this details to provide better Services to their Client.

Tensor Tel is a addon to the Tensor Works system and Tensor Tel Seamlessly Connects with Tensor Works to form a Automated Ticketing Solution.

Benefits

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Offload task to
Computers

Tensor Tel is Built to Offload Repetitive Task to the Computers. This is Particularly useful when most of the service requests are repetitive in nature. For Example Most of the Service request in a maintenance Business is either a Preventive Service Request or a Breakdown Service Request. This is Partiuclarly important when the Business size is Increasing.

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Increase Capacity / Reduce Waiting Times

Tensor Tel Systems are Made to handle Sudden Bursts in the Incoming Phone Calls. Our Systems are Capable of handling Upto 30 Concurrent Calls. Also the System is designed so that the Client Spends Only a Necessary amount of time on Call thereby Serving Clients efficiently.

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Serve Clients 24 X 7
Round the Year

Tensor Tel ensures that all the calls are attended round the clock without any human intervention. All the Service Requests are recorded even when there is no person available and these requests can be dealt with later during office hours. There is an Emergency Option in the System which ensures that the caller is connected to the Emergency Contacts to take the right decisions.

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Ready to Use System

Tensor Works is a cloud based ready to implement and use system. The System goes up and Running almost in no Time from the time of SignUp and you will be assigned a Phone Number from your Local Region or near Local Region.

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No Upfront Cost

Pay As you go model Ensures that you do not incur upfront investments into the system which frees up resources and provides flexibility. This also helps Startups and Small Companies to take advantage of the tool without paying a huge Upfront cost.

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Highly Scalable

Our System grows with you. The system is designed to be highly scalable and availableso can grow from tens of Equipment’s to Thousands without worrying about anyinfrastructure – Table Space, Telephone Systems or even Human resources to Some Extent.

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Globally Accessible

Our Systems are Cloud Based and hence accessible Globally and you can execute and monitor the maintenance operations from any part of the globe.

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Simple and Flexible

The System is Simple to use and requires almost no Training to start working on it. This ensures Smooth Transition to the system without worrying about training time required.

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Multiple Applications

Maintaining Multiple Products across multiple industriesis made easy Possible. Product Categories in the System help you to maintain the multiple products across various with ease.

Applications and Use Cases

System can be used across multiple Applications where a Company only Serves a Single Product Category or Even Multiple Product Categories from Various Industries. Below are Some of the Applications and Use Cases we would like to Focus. All the Equipment’sbelow are deployed on to the site and require Regular Maintenance.

HVAC

HVAC are Installed in Residential, Commercial and Industrial Application andits uptime is Sometimes very Critical to the Business like a Data Center where Few Degrees of Rise in Temperature causes huge problems.

When a Customer Calls to communicate certain issue that might require the attention of the maintenance Company such as some Problem with the system or a breakdown. The System Receives the Phone call and Raises the ticket for the Right Equipment as per selection of the Caller.

The information in this Ticket can then be referred by the user to call back the caller to understand the situation or Assign the Ticket to the technician to sort the issue at hand. If the Caller Chooses to Select Emergency within the system, the caller is automatically connected to one of the Emergency Contacts Mentioned by the user to look into the issue.

Any Status Update with respect to the ticket is Communicated to the Caller by the way SMS so that he / she is up to date about the Request Raised.

Electricity Generator Sets

Electricity Generator Sets or Diesel Generators are installed in Many Residential, Commercial and Industrial Premises. They Generally Serve as a backup for the Main Power Grid Failure and Important to ensure continuous Power Supply to Equipment’s sometimes very critical to the Premises& Industrylike in a data center Loss of Power will lead to downtimes.

When a Customer Calls to communicate certain issue that might require the attention of the maintenance Company such as some Problem with the system or a breakdown. The System Receives the Phone call and Raises the ticket for the Right Equipment as per selection of the Caller.

The information in this Ticket can then be referred by the user to call back the caller to understand the situation or Assign the Ticket to the technician to sort the issue at hand. If the Caller Chooses to Select Emergency within the system, the caller is automatically connected to one of the Emergency Contacts Mentioned by the user to look into the issue.

Any Status Update with respect to the ticket is Communicated to the Caller by the way SMS so that he / she is up to date about the Request Raised.

Elevators & Escalators

Elevators & Escalators are a great form of Transportation System within the Buildings and Premises which help move a huge number of People from Floor to Floor. This Forms an important part of any Residential, Commercial or even Industrial Structures which are growing taller each day.

Any Breakdown of these equipmentin a Commercial Establishment like Shopping Malls leads to a huge disruption in the access to the Floors thereby Affecting the Businesses.

Elevators and Escalators need Regular Preventive Maintenance to increase reliability, Safety and Lift of the Equipment. These Equipment’s also Need Breakdown to ensure they are brought to running order as soon as possible so that there is no inconvenience to the users and access to floors is not affected.

When a Customer Calls to communicate certain issue that might require the attention of the maintenance Company such as some Problem with the system or a breakdown. The System Receives the Phone call and Raises the ticket for the Right Equipment as per selection of the Caller.

The information in this Ticket can then be referred by the user to call back the caller to understand the situation or Assign the Ticket to the technician to sort the issue at hand. In case there is an Emergency Situation for example- Man Trap in the Elevator, the Caller may Choose to Select Emergency within the system, the caller is automatically connected to one of the Emergency Contacts Mentioned by the user to look into the issue.

Any Status Update with respect to the ticket is Communicated to the Caller by the way SMS so that he / she is up to date about the Request Raised.

Industrial Controllers & Process Equipment’s

Many Industries including the Pharmaceuticals, Chemical Industries have a huge Capital invested in the Process Equipment’sin the Manufacturing Facility. Any breakdown in the equipment leads to serious production loss and hence Uptime is of great significance.

These systems require timely Preventive Maintenance to increase reliability and Safe Operation of the Equipment. These Equipment’s also Need Breakdown to ensure they are brought to running order as soon as possible so that the production loss is minimized.

When a Customer Calls to communicate certain issue that might require the attention of the maintenance Company such as some Problem with the system or a breakdown. The System Receives the Phone call and Raises the ticket for the Right Equipment as per selection of the Caller.

The information in this Ticket can then be referred by the user to call back the caller to understand the situation or Assign the Ticket to the technician to sort the issue at hand. In case there is an Emergency Situation, the Caller may Choose to Select Emergency within the system, the caller is automatically connected to one of the Emergency Contacts Mentioned by the user to look into the issue.

Any Status Update with respect to the ticket is Communicated to the Caller by the way SMS so that he / she is up to date about the Request Raised.

Medical Equipment’s

Health Care Facilities including Hospitals and Testing Facilities rely on Equipment’s for various reasons including tests, Carrying Out Procedures, etc. All the equipment form tools carrying out the lifesaving activities. Any breakdown in these equipmentmay leads to serious Concerns and hence Uptime is of great significance.

These systems require timely Preventive Maintenance to increase reliability and Safe Operation of the Equipment. These Equipment’s also Need Breakdown to ensure they are brought to running order as soon as possible.

When a Customer Calls to communicate certain issue that might require the attention of the maintenance Company such as some Problem with the system or a breakdown. The System Receives the Phone call and Raises the ticket for the Right Equipment as per selection of the Caller.

The information in this Ticket can then be referred by the user to call back the caller to understand the situation or Assign the Ticket to the technician to sort the issue at hand. In case there is an Emergency Situation the Caller may Choose to Select Emergency within the system, the caller is automatically connected to one of the Emergency Contacts Mentioned by the user to look into the issue.

Any Status Update with respect to the ticket is Communicated to the Caller by the way SMS so that he / she is up to date about the Request Raised.

HVAC are Installed in Residential, Commercial and Industrial Application andits uptime is Sometimes very Critical to the Business like a Data Center where Few Degrees of Rise in Temperature causes huge problems.

When a Customer communicates certain issue that might require the attention of the maintenance Company such as some Problem with the Equipment or a breakdown. And After the ticket has been raised for the Service Request, Tensor Geo Automatically Comes into Action by Locating the Equipment and the Nearest Field Technician with befitting Skills to resolve the issue.

The technician will then be automatically assigned the task and the same will becommunicated to them. Also,If Tensor Tel is available it will send the Clients anApproximate time of arrival of the technician using SMS.

The Company Receives the Location, Distance and the Time Taken data which it can use for various Reasons for example calculation of Compensation for Travel by Distance Travelled and various other reasons.

Electricity Generator Sets or Diesel Generators are installed in Many Residential, Commercial and Industrial Premises. They Generally Serve as a backup for the Main Power Grid Failure and Important to ensure continuous Power Supply to Equipment’s sometimes very critical to the Premises& Industrylike in a data center Loss of Power will lead to downtimes.

When a Customer communicates certain issue that might require the attention of the maintenance Company such as some Problem with the Equipment or a breakdown. And After the ticket has been raised for the Service Request, Tensor Geo Automatically Comes into Action by Locating the Equipment and the Nearest Field Technician with befitting Skills to resolve the issue.

The technician will then be automatically assigned the task and the same will be communicated to them. Also, If Tensor Tel is available it will send the Clients an Approximate time of arrival of the technician using SMS.

The Company Receives the Location, Distance and the Time Taken data which it can use for various Reasons for example calculation of Compensation for Travel by Distance Travelled and various other reasons.

Elevators & Escalators are a great form of Transportation System within the Buildings and Premises which help move a huge number of People from Floor to Floor. This Forms an important part of any Residential, Commercial or even Industrial Structures which are growing taller each day.

Any Breakdown of these equipmentin a Commercial Establishment like Shopping Malls leads to a huge disruption in the access to the Floors thereby Affecting the Businesses.

Elevators and Escalators need Regular Preventive Maintenance to increase reliability, Safety and Lift of the Equipment. These Equipment’s also Need Breakdown to ensure they are brought to running order as soon as possible so that there is no inconvenience to the users and access to floors is not affected.

When a Customer communicates certain issue that might require the attention of the maintenance Company such as some Problem with the Equipment or a breakdown. And After the ticket has been raised for the Service Request, Tensor Geo Automatically Comes into Action by Locating the Equipment and the Nearest Field Technician with befitting Skills to resolve the issue.

The technician will then be automatically assigned the task and the same will be communicated to them. Also, If Tensor Tel is available it will send the Clients an Approximate time of arrival of the technician using SMS.

The Company Receives the Location, Distance and the Time Taken data which it can use for various Reasons for example calculation of Compensation for Travel by Distance Travelled and various other reasons.

Many Industries including the Pharmaceuticals, Chemical Industries have a huge Capital invested in the Process Equipment’sin the Manufacturing Facility. Any breakdown in the equipment leads to serious production loss and hence Uptime is of great significance.

These systems require timely Preventive Maintenance to increase reliability and Safe Operation of the Equipment. These Equipment’s also Need Breakdown to ensure they are brought to running order as soon as possible so that the production loss is minimized.

When a Customer communicates certain issue that might require the attention of the maintenance Company such as some Problem with the Equipment or a breakdown. And After the ticket has been raised for the Service Request, Tensor Geo Automatically Comes into Action by Locating the Equipment and the Nearest Field Technician with befitting Skills to resolve the issue.

The technician will then be automatically assigned the task and the same will be communicated to them. Also, If Tensor Tel is available it will send the Clients an Approximate time of arrival of the technician using SMS.

The Company Receives the Location, Distance and the Time Taken data which it can use for various Reasons for example calculation of Compensation for Travel by Distance Travelled and various other reasons.

Health Care Facilities including Hospitals and Testing Facilities rely on Equipment’s for various reasons including tests, Carrying Out Procedures, etc. All the equipment form tools carrying out the lifesaving activities. Any breakdown in these equipmentmay leads to serious Concerns and hence Uptime is of great significance.

These systems require timely Preventive Maintenance to increase reliability and Safe Operation of the Equipment. These Equipment’s also Need Breakdown to ensure they are brought to running order as soon as possible.

When a Customer communicates certain issue that might require the attention of the maintenance Company such as some Problem with the Equipment or a breakdown. And After the ticket has been raised for the Service Request, Tensor Geo Automatically Comes into Action by Locating the Equipment and the Nearest Field Technician with befitting Skills to resolve the issue.

The technician will then be automatically assigned the task and the same will be communicated to them. Also, If Tensor Tel is available it will send the Clients an Approximate time of arrival of the technician using SMS.

The Company Receives the Location, Distance and the Time Taken data which it can use for various Reasons for example calculation of Compensation for Travel by Distance Travelled and various other reasons.

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