When the details mentioned herein do not comply with or are in conflict with our terms and condition, the terms and condition shall supersede this document. This document is nearly for you to get a holistic picture of the product and how it is to be used. Anything herein should not be treated as a part of terms and condition.
To access and use Infilinx Subscription or free trial, you need to register yourself by signing up or by buying any plan from pricing page on www.infilinx.com.
If you do not remember your username or registered email at all, please contact our support team on email@example.com.
Once you have registered and verified your account, you will be able to login to your account with your User Id and Password.
Our website ‘www.Infilinx.com’ and the web- application therein supports and is best viewed on latest version of Google Chrome.
Note : You can use your user name or registered e-mail address as your user id to login. After login, you can also check and update your account information from ‘My Account’ link from the left pane.
We offer a variety of plans to meet your needs and budget. Every plan is a combination of different options for duration, number of assets, number of users, credit amount, cost of calls, cost of SMS etc. You can choose a plan as per your requirement from the pricing section of the website or from your account page on infilinx or you may choose free trial plan if available. Please read our plan selection guide.
Please remember to select your country, where you plan to use our product and/or services while choosing the plan. Please note that this is important to choose the right country, if you choose wrong country, you will not be able to use a part or all of the services and/or product.
We may offer free trial for subscription to new users to test our product and/or services as a part of promotional activity to new users. Time period and/or features of subscription under free trial may vary from time to time.
We recommend using free trial for testing purpose only, for actual work usage we recommend you to use paid service.
We may also offer discounted trial for subscription to new users as a part of our promotional activities. Discounted trials are paid subscriptions but at discounted rate for trial of selected product and/or services. Time period and/or features of subscription under discounted trial may vary from time to time.
We recommend using discounted trial for testing purpose only, for actual work usage we recommend you to use paid service.
You can always keep track of your subscription and easily manage your plan from your account page on Infilinx. You can renew your existing subscription from ‘Upgrade Plan’ link from the left pane. We will also send you Renewal notice to your registered email address 03 (three) days before expiry of your subscription.
For uninterrupted service, you have to renew/upgrade your plan on or before expiry date of your subscription. Please note that your Infilinx account will be inactive until you renew your subscription and your Infilinx account shall be deleted if it remains inactive for over 30 (Thirty) days.
On purchase of subscription/plan, you may receive certain number of credits, which can be used by system to receive and make phone calls and/or send SMS, Relevant to the use with any of our products and/or services.
You will need credit balance for the system to receive and make phone calls and/or send SMS. Numbers of credit deducted for each call and SMS, depends on plan/subscription that you have chosen or subscribed to.
You can carry forward your balance credit of previous subscription. You can carry forward this credit balance only if you re-activate your subscription on or before the expiry date. If you fail to do so, your credit will be recycled and such, you will lose your all credit balance of previous subscription.
You can always keep track of credit history from your credit report option under “My Account” tab. If you have exhausted all your credit balance before completing your subscription period, you may choose to buy more credit. Buy Credit option can be found in ‘upgrade plan management’ menu on account page. Here, you can make payment to buy credit as per your requirement.
Duration of the call starts from the time the call lands on our system till the call ends and includes the duration during which the call is being forwarded. The duration of calls is rounded up to the nearest minute for billing purpose.
Call received by the system including the time spent by the caller interacting with IVR will be considered as incoming call for the purpose for calculating the duration of call until the caller or the system disconnects the call.
Example 1 : When the caller calls the number provided by us and interacts with the IVR for time duration of 40 seconds for generation of the tickets, after which the system disconnects the calls, the charges will be 1 minute x cost of incoming call.
Example 2 : When the caller calls the number provided by us and interacts with the IVR for time duration of 1 minute 20 seconds for generation of the tickets, after which the system disconnects the calls, the charges will be 2 minutes x cost of incoming call per minute.
When the system receives the phone call and the caller chooses to speak with support staff or emergency staff, then the system makes a phone call accordingly, the entire call is termed as an outgoing call.
Example : When the caller calls the number provided by us and interacts with the IVR for time duration of 20 seconds and chooses to speak with the support team, then the system forwards (forwarding time= 10 seconds) that call to the support team and the caller speaks with the support team for 2 minutes 10 seconds, then the charges will be [(20 sec + 10 sec + 2 min 10 sec) x cost of outgoing calls per minute].
If an outgoing call is not answered by recipient this call will be treated as incoming call and will be charged accordingly.
SMS charges will be deducted from credit amounts on creation of a new ticket and on each status updates of existing tickets (if option is selected). Cost of SMS will be applicable as per the plan selected by you.
As per the plan selected by you, we provide an IVR (Interactive Voice Response) number under our product Tensor Tel. Tensor Tel provides this phone number with cloud telephony features that helps system to receive phone calls from clients without any manual intervention. On receipt of call from the client (caller), system automatically creates ticket based on input received from the caller.
Tensor Tel enters phone number of the caller and the Time of call in the new ticket created as per the service request of the customer for further communication. On creation of ticket, ticket reference number will be sent to the client automatically by SMS. Also, all Ticket status updates will be communicated to the client automatically by the SMS. Call credit will be deducted from your account on each SMS sent as per the plan subscribed by you.
You can set here IVR greeting Message for your customers to welcome them when they will call for service request. For example –“Welcome to ‘your companies name’” or “You have reached ‘your company name’” etc.
You can easily cancel your account/subscription by sending us an e-mail to firstname.lastname@example.org. Our team may contact you and ask for necessary details for reviewing your account before cancelling your subscription.
Infilinx provides only prepaid Products and/or services. You can access Infilinx Products and/or services only after buying or renewing the plan.
Prices available on site are inclusive of tax. Taxes may vary by country, state, territory, and even city. Tax Rates are based on rates applicable at the time of your payment. However, if you are not located in India, tax may not be applicable to you.
For Indian Customers : Make sure to submit correct GSTIN and billing address to avail GST Credit. If details are missing or wrong details are provided, then we are not responsible for updating the same later and no revised invoice will be provided.
Invoice will be automatically sent to your e-mail address within 72 hours of receipt of your payment on every new subscription, credit purchase & renewals. If you have not received or have mis-placed the invoice, please e-mail us at email@example.com.
Before Processing your payment, kindly confirm your billing information shown on screen, including company name, billing address and plan charges.
Making a payment is easy on Infilinx, because we provide vide range of online payment options using payment gateway depending upon your country. It includes; Debit/Credit/ Prepaid cards, UPI/QR, Net Banking, Wallet, EMI. Please not all options are available for all country.
You can also follow these tips to avoid disputes :
We use one of the top payment gateways for processing your payment safely and securely. However, you may, sometime face issues while making the payment. During payment If there is a problem with your payment, here are some of the most common causes with suggestions to resolve the issue.
Please note that we will not entertain a request of refund for plan subscription.
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