Product

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Overview

Simple, Flexible and Effective Tools for Maintenance Business

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    Ticketing System for Service Request
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    Contact center for the Clients
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    Assigning & Deployment Center for the Company
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    Monitor the Work in Progress
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    Status Updates for the Client
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    Maintain Database

Infilinx Brings to you a Complete Range of Cloud based Services which help you deliver the very best in Customer experience while bringing efficiency to the entire process.

We have Built the system into Modules so that you only pay for exactly what you need.

Modules are based on clear understanding of the Maintenance Process.

The System is designed to be simple for use by any person without much trainingand also without any lead time. It simplifies multiple tasks of the maintenance business and improves record keeping while providing global access to the system.

Ticket Management System

Maintenance is a ongoing activity and also a Great Source of Revenue which is dependent on retaining the clients by providing timely service, Reduced Breakdown downtime of the equipment andimportantly proper communication.

While Maintenance Business has multiple links that add to the time to resolution. We are striving to continuously improve and bring efficiency in each link by Automation of handling Service requests to Resolution of the Problem.

The System is design to be modular and be used for Maintenance businesses across industries.

We also Provide a Dashboard which Provides information at your finger tips to take key decisions. Data is Put into Various Forms of Graphs and also information is displayed in Realtime so that the users have actionable information at the disposal for timely decisions.

Ticket Management System

Products

IOT Device Management

Tensor Works

Tensor Works forms the Core for all Our Offerings. It is a Simple and Flexible yet effective tool for Maintenance Companies with Varied Applications from HVAC, Elevators, Escalators, Medical Devices, Critical Equipment, etc. The System can be used across multiple Industries due to its Flexibility.

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    Schedule Maintenance

    Schedule Regular Preventive Maintenance and Monitor the Completion.

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    Create and Assign Tickets

    Create Tickets for the Service Requests Received and Assign Tickets to the Right Field Technician

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    Monitor Tickets

    Monitor the Tickets created to Provide Prompt Service.

  • ...
    Maintain Database

    Details of all the Equipments, Tickets Created and Served for Review and Knowledge Base.

Read More

Tensor Tel

Telsor Tel is a Smart Telephone Tool Which Automatically Receives Services Requests from the Clients without any Human Intervention.Tensor Tel Offloads Work of Receiving the Phone call to Raise a service Request.

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    Automated Phone Reception

    The Systems receives Phone Calls from the Clients without any human intervention.

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    Creates Tickets

    The System Creates Tickets based on the request by the (Caller) Client.

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    Provides Caller detail

    The Phone Number of the Caller is Stored in the Ticket for Further Communication or call back by the User.

  • ...
    Client Communication

    All the Status Updates to the Service Requests are communicated to the Client Automatically by SMS.

Read More

Tensor Geo

Tensor Geo Provides Geo Location Based service to Locate, Identify and take Necessary Action for Maintenance related Activity of the Equipment at Site (Users Location).

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    Geo Tagging of Equipments

    All Equipments can be Geo Tagged to a Particular Location for Use by Systems.

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    Monitoring Field Technitians

    The Location of the Technitian is known when the Application is Active, this helps make decisions for Automatic Assignment and Dispatch based on Proximity.

  • ...
    Provides Routes and Distance Data

    The Technician is given the shortest and the Fastest Route to the Destination. Gives the Companies to know the Distance Travelled by the technicians, time taken, etc.

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    Communicates with the Client

    The System Uses Distance and Time date to Communicate with the Client using Tensor Tel the Approximate time of Arrival of the Field Technitian, Etc.

Read More

Tensor MX

Tensor Mx is a IoT Enabled System Comprising of Hardware and Cloud Platform to Connect the Machines to the Cloud for the Real Time Knowledge of the Status of the System including Breakdowns, Part Failures, Alarms, etc.

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    Machine to Machine Communication

    The Equipment will be able to Communicate with the Cloud Based System without Human Intervention.

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    Predictive Maintenance

    The System can be Arranged to Check for Part Level Warnings for Replacement or Complete Failure.

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    Near Real Time Monitoring

    The System Continuously monitors the Equipment and provides data to the users in real time.

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    Connects with Type of Equipment

    The System Device is Independent of the Equipment and Collects Data to send to the Cloud Platform.

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    Multiple Connectivity Technologies

    The Device can be connected to the internet using multiple Connectivity Technologies including WiFi, Ethernet or Cellular Data.

Read More
IOT Device Management
Tensor Works forms the Core for all Our Offerings. It is a Simple and Flexible yet effective tool for Maintenance Companies with Varied Applications from HVAC, Elevators, Escalators, Medical Devices, Critical Equipment, etc. The System can be used across multiple Industries due to its Flexibility.
  • ...
    Schedule Maintenance

    Schedule Regular Preventive Maintenance and Monitor the Completion.

  • ...
    Create and Assign Tickets

    Create Tickets for the Service Requests Received and Assign Tickets to the Right Field Technician

  • ...
    Monitor Tickets

    Monitor the Tickets created to Provide Prompt Service.

  • ...
    Maintain Database

    Details of all the Equipments, Tickets Created and Served for Review and Knowledge Base.

Read More

Telsor Tel is a Smart Telephone Tool Which Automatically Receives Services Requests from the Clients without any Human Intervention.Tensor Tel Offloads Work of Receiving the Phone call to Raise a service Request.

  • ...
    Automated Phone Reception

    The Systems receives Phone Calls from the Clients without any human intervention.

  • ...
    Creates Tickets

    The System Creates Tickets based on the request by the (Caller) Client.

  • ...
    Provides Caller detail

    The Phone Number of the Caller is Stored in the Ticket for Further Communication or call back by the User.

  • ...
    Client Communication

    All the Status Updates to the Service Requests are communicated to the Client Automatically by SMS.

Read More

Tensor Geo Provides Geo Location Based service to Locate, Identify and take Necessary Action for Maintenance related Activity of the Equipment at Site (Users Location).

  • ...
    Geo Tagging of Equipments

    All Equipments can be Geo Tagged to a Particular Location for Use by Systems.

  • ...
    Monitoring Field Technitians

    The Location of the Technitian is known when the Application is Active, this helps make decisions for Automatic Assignment and Dispatch based on Proximity.

  • ...
    Provides Routes and Distance Data

    The Technician is given the shortest and the Fastest Route to the Destination. Gives the Companies to know the Distance Travelled by the technicians, time taken, etc.

  • ...
    Communicates with the Client

    The System Uses Distance and Time date to Communicate with the Client using Tensor Tel the Approximate time of Arrival of the Field Technitian, Etc.

Read More

Tensor Mx is a IoT Enabled System Comprising of Hardware and Cloud Platform to Connect the Machines to the Cloud for the Real Time Knowledge of the Status of the System including Breakdowns, Part Failures, Alarms, etc.

  • ...
    Machine to Machine Communication

    The Equipment will be able to Communicate with the Cloud Based System without Human Intervention.

  • ...
    Predictive Maintenance

    The System can be Arranged to Check for Part Level Warnings for Replacement or Complete Failure.

  • ...
    Near Real Time Monitoring

    The System Continuously monitors the Equipment and provides data to the users in real time.

  • ...
    Connects with Type of Equipment

    The System Device is Independent of the Equipment and Collects Data to send to the Cloud Platform.

  • ...
    Multiple Connectivity Technologies

    The Device can be connected to the internet using multiple Connectivity Technologies including WiFi, Ethernet or Cellular Data.

Read More

We are Offering Free Trials. Try Before you Buy.

Try Tensor Works Now!!!